Last updated: January 2025
At Cosmic Insights Observatory, we strive to provide exceptional astronomy experiences throughout Canada. We understand that sometimes circumstances change, and we have developed a fair refund policy to accommodate our customers' needs.
Our refund eligibility is based on the timing of your cancellation request:
| Cancellation Notice | Refund Amount | Processing Fee |
|---|---|---|
| 72+ hours before session | 100% refund | No fee |
| 24-72 hours before session | 75% refund | 5% processing fee |
| 12-24 hours before session | 50% refund | 10% processing fee |
| Less than 12 hours | No refund* | N/A |
*Except for weather-related cancellations or emergency circumstances
100% Refund or Rescheduling: If weather conditions make stargazing impossible or unsafe, we will offer a full refund or the option to reschedule your session at no additional cost.
For telescope and equipment rentals:
For multi-session workshops and educational courses:
We understand that emergencies happen. In cases of:
We will work with you on a case-by-case basis to provide appropriate refunds or credits.
Refund processing details:
As an alternative to refunds, we offer:
The following items are non-refundable:
If you have concerns about our refund decision:
To request a refund or discuss your situation:
Email: [email protected]
Phone: Available on our main website
Address: Cosmic Insights Observatory, Canada
Please include: Your booking confirmation number, reason for cancellation, and preferred resolution when contacting us.